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FAQs / Customer Service
Welcome to Our FAQs Page!
Q. How long do I have to file a request for returns & refunds?
A. Please fill out the return request form within 30 days of shipment being delivered. See our Returns & Refunds Policy
Q. What if I the product I receive is defective or damaged?
A. Please email us at contact@modandme.com and provide an order number (or order name and email address).
*NOTE: We may ask for photos of the defective or damaged product. This helps us correct issues faster and helps us create better future experiences.
Q. How long does it take to receive a refund?
A. Once we receive your product, please allow 24-72 business hours for the product to be inspected. If the item is in good condition we will issue a refund, it may take 5-7 business days for the funds to be reflected in your form of payment.
Q. What is your processing time?
A. Our processing time ranges between 1-2 business days for items shipping from our U.S. warehouse & 2-8 business days for items shipping from our international warehouses.
Q. Can I track the status of my order?
A. Yes, click on the "Where’s My Order" tab to view the status of your order by entering the your email address and order number.
Q. What is your shipping time frame?
A. Orders shipping from our U.S. warehouse arrive within 2-5 business days and orders shipping from our International warehouses arrive within 14-21 business days.
Q. Which shipping carrier do you use?
A. We ship via UPS, DHL, FedEx, and USPS. Shipping service depends on the warehouse location your package is being shipped from. Please note some orders may pass through multiple shipping carries. Therefore, tracking updates may not appear for part of the shipping journey.
Q. Do you ship to Hawaii, Alaska & P.O. Boxes?
A. At the moment we do not ship to Hawaii, Alaska & APO’s. However, we are working on offering this services in the near future.
Q. What are your shipping costs?
A. FREE SHIPPING unless otherwise noted.
Q. Will I be charged customs and imports duties?
A. Your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
These charges are out of MODAndMe’s hands and vary widely from country to country. We are unable to predict what your particular charges may be. For more accurate information, we suggest getting in touch with your local customs office.
Q. Can I track the status of my order?
A. Yes, click on the "Where’s My Order" tab to view the status of your order by entering the your email address and order number.
Q. Can I cancel an order once it has been placed?
A. Once you give your consent to purchase, it is not likely we will be able to cancel your order. You may contact us within 30 minutes of placing your order and we will try our best to accommodate your request. If your order cannot be successfully cancelled please submit a request for return & refund.
Q. Do you offer gift-wrapping?
A. We do not offer gift-wrapping with our products.
Q. How long is your email response time?
A. We respond to emails within 24 -72 business hours. Our store hours are 8:00AM - 5:00PM CST, Monday through Friday.
contact@modandme.com
